Refund policy
Return & Refund Policy
Every Mèche order is made to order and shipped directly to you. Because of that, and because skincare can't be resold once it leaves us, we don't accept returns for change of mind. If something goes wrong with your order, we'll make it right.
Damaged, defective or wrong items
If your order arrives damaged, defective, misprinted or isn't what you ordered, email hello@mecheskin.com within 30 days of delivery. Include your order number, a photo of the item and a short description of the problem. Once we've reviewed it, we'll send a replacement or issue a refund, whichever you prefer.
Lost packages
If your order hasn't arrived, email hello@mecheskin.com no later than 30 days after the estimated delivery date. If the package is confirmed lost in transit, we'll send a replacement or issue a refund.
What we can't refund
- Change of mind. We don't offer refunds or exchanges for products you no longer want, including opened products.
- Incorrect or incomplete address. If an order is returned to us because the shipping address was insufficient, we can reship it at your cost.
- Unclaimed packages. If a package goes unclaimed and is returned to us, we can reship it at your cost.
Please don't send any product back without contacting us first. Items returned without approval can't be refunded.
Cancellations
Orders are prepared quickly. To cancel, email hello@mecheskin.com within 1 hour of placing your order. After that, your order may already be in production and can't be cancelled.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it can take several business days for the refund to appear.
Shipping
We currently ship within the United States only.
Contact
Questions about an order: hello@mecheskin.com